Airlines
BA - High expectations and ambitious plans
- Wants 50% of airline revenue to come from internet in 2003
- e-services and e-working important element in the strategy
- New services
- Database for London hotels, extranet for agents
Lufthansa - extends type of services
- Plans online travel agency - hopes to begin offering package holidays online later this year
- Plans to double direct sales to 14%
- Aims to double its internet sales
- Sets up a separate web-site for online bookings by business travelers