E-commerce challenges and opportunities
Integration of old systems and new services
- For every £1 spent on e-commerce, between £5 and £50 will have to be spent on developing the systems to provide the necessary “glue”
- Integrated e-business should be scalable and have as little impact as possible on existing applications that rely on back-of-shop supply chain systems
- Infrastructure, procedure and a solid customer database
- IT issues are paramount, especially the integration of legacy applications into an e-business system
(Computer weekly - January)